The Intelligent Service Enterprise: A Service Council™ Event [On-Demand]
A Discussion on Service Modernization, Monetization, & Insights
On-Demand Event Overview:
Service is becoming more and more a game of information access and empowerment as complexity continues to affect the service value chain. Products are more sophisticated and require greater intelligence. The aging workforce continues to exit the industry at an alarming pace taking empirical knowledge with it and requiring reliance on the less experienced workforce. Customer expectations and business models are shifting from first product sale to lifecycle cost and service.
How are service leaders responding? They're creating an intelligent service enterprise through information access and enablement. This requires a tightly woven strategy which links People>Process>Technology>Data.
Join executive leaders from eLogic, Adaptec Solutions, and Service Council in a discussion of the issues, strategies and go-forward planning that service leaders can use in formulating next steps to adapt and ensure success in the "new normal."
Topics Include:
The impact of intelligence on operational performance
The 3 key enablers driving intelligent service
Steps and technologies to help transform your service business into an intelligent enterprise
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About the Speakers:
Andrew Creathorn, President and CEO | Adaptec Solutions
Andrew brings a long and successful record of executive level global leadership and positive business results in complex “engineered to order” and “configured to order” equipment manufacturing and systems integration organizations.
Mike Shields, Founder & Industry SME | eLogic
As a former executive in Fortune 500 industry companies, Mike will shed light on today's industry challenges and how to this new wave of field service technology can shape the future for manufacturers.
Justin Pittman, VP Industry Solutions | eLogic
Justin brings deep industry experience coupled with broad consulting experience developing practical, actionable digital transformation strategies through IoT and connected services. He is a recognized thought leader in customer engagement processes, emerging cloud technologies and agile delivery methodologies.
John Carroll, CEO | Service Council
John is an entrepreneurial, marketing, and business development executive who founded Service Council™ in 2009 as a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. Under Carroll’s direction, Service Council has more than 150,000 service executives worldwide in over 30 countries.