The Intelligent Service Enterprise: A Service Council™ Event [On-Demand]

A Discussion on Service Modernization, Monetization, & Insights

On-Demand Event Overview:

Service is becoming more and more a game of information access and empowerment as complexity continues to affect the service value chain. Products are more sophisticated and require greater intelligence. The aging workforce continues to exit the industry at an alarming pace taking empirical knowledge with it and requiring reliance on the less experienced workforce. Customer expectations and business models are shifting from first product sale to lifecycle cost and service.

How are service leaders responding? They're creating an intelligent service enterprise through information access and enablement. This requires a tightly woven strategy which links People>Process>Technology>Data.

Join executive leaders from eLogic, Adaptec Solutions, and Service Council in a discussion of the issues, strategies and go-forward planning that service leaders can use in formulating next steps to adapt and ensure success in the "new normal."

Topics Include:

• The impact of intelligence on operational performance

• The 3 key enablers driving intelligent service

• Steps and technologies to help transform your service business into an intelligent enterprise

Please fill out the form below to access the on-demand event:

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