• Mike Shields

Accelerate Customer Retention and Loyalty through Service [Video]


In our last post, we introduced eLogic’s Mixed Mode Demand Model. In this next video in our series, join Mike Shields and David Kohar as they discuss Service Lifecycle Considerations applied to the Mixed Mode Demand Model. You’ll learn what service experiences your customers expect along your product & process complexity spectrum. If your demand mix incorporates standard, configured, and/or engineered products, you already know that your customers’ needs are different when they purchase different types of products. We explain how their service needs differ too. Improve customer retention and loyalty by taking service to the next level.