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Future-Proof Field Service Management

equipment360™ - built for Equipment Service Providers

on the industry-leading Microsoft Platform

Take the equipment360™ journey
through the eyes of your service team.

Click on each tile for a deep dive view into each persona's solution engagement.

Customer
Technical Support

As their primary customer care person, my job is to proactively observe, identify, triage, and resolve customer issues.

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Field Service
Management

As a Field Service Manager, my job is to manage the field workforce, inventory and cross-team coordination to offer a full range of service needs.

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Scheduler/Dispatcher

As the Scheduler/Dispatcher, my job is to assign the best tech properly trained and equipped to ensure customer satisfaction.

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Customer Equipment

As a valuable asset to my customer,
I need to use all available intelligence that I have through sensors and connectivity to avoid failures.

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Field Technicians

As a technician in the field, my job
is to efficiently and effectively plan,
schedule and perform service work.

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Service Leadership

As the senior executive, I am responsible for driving our organizations' overall parts and

service success.

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Sales Organization

As an Account Executive/Sales Person, my job is to grow and optimize our service revenues, mix and margins.

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equipment360™ for Dynamics 365 Field Service

equipment360™ Delivers What You Need Most in a

Field Service Solution

Built on the Microsoft Platform, equipment360™ is an asset-centric field service solution that delivers industry-critical functionality for manufacturers and equipment service providers to drive double digit improvements in productivity, efficiency, and customer satisfaction.  equipment360™ is ready to go with total mobility, insights into equipment and tech performance, and efficient management of your workforce, work orders, assets, entitlements, and inventory.

“We chose Microsoft to have access to the full Microsoft platform.  When we looked at equipment360™, we saw demonstrated an out of the box solution that gave us confidence we could bring this into our service organization very quickly.”

President & CEO

Material Handling Company

Proven Results 

50%

Reduction in Missed Service Level Targets

1/3

the Time and 

Cost of other installs

40%

Increase in Tech/Engineer Productivity

16 Weeks

To Full Installation

and Deployment

Microsoft Named a Leader in the 2020 Gartner Magic Quadrant for Field Service Management

The Power of the Platform brings Microsoft Dynamics 365 Field Service to the top of the 2020 Gartner Magic Quadrant for Field Service Management.  With capabilities across Azure IoT, Power Platform (Power BI, Power Apps, Power Automate, Power Virtual Agents) and mixed-reality with Remote Assist and HoloLens, the Microsoft platform delivers a future-proof answer to field service management, connected field service, collaboration, mobililty, and remote guidance.

Field Service
Optimization 
In Action

equipment360™ for Microsoft Dynamics 365 Field Service

equipment360™ Features at a Glance
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