Take the equipment360™ journey
through the eyes of your service team.
Click on each tile for a deep dive view into each persona's solution engagement.
As their primary customer care person, my job is to proactively observe, identify, triage, and resolve customer issues.
As a Field Service Manager, my job is to manage the field workforce, inventory and cross-team coordination to offer a full range of service needs.
As the Scheduler/Dispatcher, my job is to assign the best tech properly trained and equipped to ensure customer satisfaction.
As a valuable asset to my customer,
I need to use all available intelligence that I have through sensors and connectivity to avoid failures.
As a technician in the field, my job
is to efficiently and effectively plan,
schedule and perform service work.
As the senior executive, I am responsible for driving our organizations' overall parts and
equipment360™ for Dynamics 365 Field Service
equipment360™ Delivers What You Need Most in a
Field Service Solution
Built on the Microsoft Platform, equipment360™ is an asset-centric field service solution that delivers industry-critical functionality for manufacturers and equipment service providers to drive double digit improvements in productivity, efficiency, and customer satisfaction. equipment360™ is ready to go with total mobility, insights into equipment and tech performance, and efficient management of your workforce, work orders, assets, entitlements, and inventory.
“We chose Microsoft to have access to the full Microsoft platform. When we looked at equipment360™, we saw demonstrated an out of the box solution that gave us confidence we could bring this into our service organization very quickly.”
President & CEO
Material Handling Company
Reduction in Missed Service Level Targets
the Time and
Cost of other installs
Increase in Tech/Engineer Productivity
To Full Installation
Microsoft Named a Leader in the 2020 Gartner Magic Quadrant for Field Service Management
The Power of the Platform brings Microsoft Dynamics 365 Field Service to the top of the 2020 Gartner Magic Quadrant for Field Service Management. With capabilities across Azure IoT, Power Platform (Power BI, Power Apps, Power Automate, Power Virtual Agents) and mixed-reality with Remote Assist and HoloLens, the Microsoft platform delivers a future-proof answer to field service management, connected field service, collaboration, mobililty, and remote guidance.
equipment360™ for Microsoft Dynamics 365 Field Service